Laundry Cost Index: 2023/2024 FYQ1

Laundry Cost Index: 2022/2023 FYQ4

Laundry Cost Index: 2022/2023 FYQ3

Laundry Cost Index: 2022/2023 FYQ2

Laundry Cost Index: 2022/2023 FYQ1

Laundry Cost Index: 2021/2022 FYQ4

Planning for a sustainable and viable future for hospitality and commercial laundries

UKHospitality and TSA form collaborate partnership at Round Table, Round One

The first Round Table summit between leading hospitality groups and commercial laundries ended in a series of pointers that will help plan for a sustainable and successful future.  Hosted by the TSA (Textile Services Association) and UKHospitality, the event was the first step in establishing a collaborative partnership to tackle the extreme pressures that confront both industries.  Two key areas under discussion were the difficulties in the current operational model, with the need to take into account the increasing unpredictability of hotel occupancy, and the drive to be more sustainable. However, alongside these ‘big picture’ issues more day-to-day topics were discussed – such as the establishment of standard sizes for bed linen. 

Co-chairs of the discussions were David Stevens, CEO of the TSA, and Tony Sophoclides, Strategic Affairs Director of UKHospitality.  Leading organisations from both hospitality and the laundry industry were represented, including Accor, Clean Linen Services, Fishers Services, Georgian House Hotel, IHG, Johnsons Hotel Linen, Marriott, and Travelodge.  The event took place at the London Marriott Hotel Regents Park on 24th March 2022. 

The importance of laundries to the hotel sector was underlined by Andrew Towns of Marriott and Emmanuel Poignant of Accor, who both confirmed, “Linen is critical, without it we can’t sell our rooms.” 

Summer 2022 vs. summer 2021 brought lively discussion, underlining the occupancy issue.  While London hotels are reporting levels ahead of 2021, for the rest of the UK the figures remain in line with last year. 

From the left: Florence Alloing, General Manager (Georgian House Hotel), Kevin Godley, CEO (CLEAN Linen Services), Michael Simpson-Jones, Head of Category (Travelodge), Helen Wood, Managing Director (Johnsons Hotel Linen), Tony Sophoclides, Strategic Affairs Director (UK Hospitality), David Stevens, CEO (TSA), Michael Jones, Managing Director (Fishers Services), Emmanuel Poignant, North Europe Procurement (Accor), Andrew Towns, Senior Manager, Procurement United Kingdom & Ireland (Marriott)

Meanwhile, there has been a surge in last-minute booking, exacerbating the volatility of the market – and making it nigh on impossible to predict requirements for linen.  The combination of staffing issues and irregular capacity is adding to the problems laundries are facing. 

On a positive note, Kevin Godley of Clean noted that laundries are better prepared this year than they had been in summer 2021, when business went from zero to 100% almost overnight.  However, he added a proviso: “Success this summer will only be achieved if laundries and hotels work together in partnership to overcome these ongoing challenges of irregular occupancies, recruitment shortages and availability of linen.”

It was agreed that better communications between laundries and hotels could help reduce the issue of sharp peaks and fast declines in linen requirements.  However, there may be a need to invest in more linen – as one delegate pointed out, for a hotel, the cost of investment is likely to be less than the cost if they had no linen.

Sustainability is an ongoing issue and one that hotels and laundries must tackle together.  TSA’s ‘Infinite Textiles’ scheme, which looks to extend the life of linens and then recycle instead of sending them to landfill, was welcomed by the hospitality industry.  Meanwhile there was also consensus to move away from single use plastic to wrap clean linens: with discussions well underway, the initiative is expected to be agreed shortly.

Another question brought to the table was, should there be set sizing for linen? Currently there are very different types and sizes of linen, depending either on what the hotel wants or what the laundries supply. Would a simplified bedlinen sizing structure help? It was agreed that the topic would be investigated further at the next Round Table. 

“The Round Table discussions were candid, sincere and have moved us forward,” says David Stevens.  “We all agree on the need to work in closer cooperation if we are to survive and thrive.  This was round one and it has sown seeds and set up a map for future progress.” 

If you have any queries, please do not hesitate to get in touch with us either via email or phone: 


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Infinite Textiles: greener linen for hospitality and healthcare

Commercial laundries’ recycling initiative will slash CO2 emissions and water consumption

The TSA has teamed up with UKHospitality, WRAP and PCIAW to launch the Infinite Textiles scheme.  The scheme will see commercial laundries partnering with their customers to recycle end of life linen and towels from the hospitality, healthcare and leisure industries, with the aim of saving tens of thousands of tonnes of carbon and billions of litres of water every year. 

Currently over 6,000 tonnes of hospitality textiles are sent to waste annually.  “Infinite Textiles has the potential to put a stop to the waste,” says David Stevens, CEO of the TSA (Textiles Services Association).  “If the industries can come together on this key project, we really will be making a difference to the environment. This will be the largest laundry industry textile recycling project in the world.” 

Infinite Textiles aims to cover the whole life of the textiles, from sourcing through manufacturing and on to washing and inspection, with laundries and their customers working together to maximise the life of the linen.  Only when the product reaches the end of its useful life does it move into the recycling phase.  Here it’s inspected, treated and sorted into bales before being delivered to the Infinite Textiles hub in Sunderland.  From there the bales go to approved recyclers for turning back into yarn and going on to manufacturers. 

The Infinite Textiles numbers make a convincing argument.  It has been reported that the energy required for the reuse or recycling process of polyester is only 1.8% of the total energy consumed by the virgin fibre.  Similarly, the reuse of one tonne of cotton fibre needs only 2.6% of the energy required for the virgin material.*

The growing and harvesting of natural fibres is where the most water is consumed and the most CO2 emissions occur.  For example, the production of one tonne of the nitrogen fertilisers used emits around seven tonnes of CO2 equivalent greenhouse gases.** 

The TSA will administer and manage the scheme, supporting a network of coordinated pick up points for the bales around the UK, making it easier for smaller laundries to take part.  The TSA is also providing plenty of support resources, including training and webinars, and setting up an online platform for participants to track volumes and revenue lines. 

“Rightly, there’s growing pressure to manage waste streams more responsibly,” says Stevens.  “The drive to develop the Infinite Textiles scheme comes not only from our members, but also from their customers, to help support their sustainability objectives.   By launching a certifiable scheme now, we stay in front of the curve and demonstrate the benefits of the commercial laundry industry and its circular credentials.” 

Infinite Textiles will provide evidence of compliance with the Waste Framework Directive and supports certification with ISO 14001 and BS 8001.  The scheme is allied with the Recycled Claim Standard (RCS) and compliant with circular economy certification.  It is audited by UKAS-accredited certification bodies. 

For information on UKHospitality visit  

For information on WRAP, the Waste and Resources Action Programme, visit 

For information on PCIAW, the Professional Clothing Industry Association Worldwide, visit 

If you have any queries, please do not hesitate to get in touch with us either via email or phone: 


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Laundry Cost Index: 2021/2022 FYQ3

Laundry Cost Index

Please see our latest published Laundry Cost Index for 2021/2022 FYQ3 below. Please note, as well as the Cost Index, a TSA Laundry Cost Index Bulletin for January 2022 has also been published to sit alongside the Cost Index. This statement has been produced to highlight the unprecedent cost pressures which are not reflected in the current Cost Index. A similar bulletin was produced previously as well and can be found here.  

If you have any queries or would like any further information, please do not hesitate to get in touch with us.

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What are commercial laundries worth to the UK?

The textile services sector sits behind practically every sector of the UK economy

Research conducted by Hatch Regeneris concludes that the textile services industry is ‘core to the operation of many businesses in vital and important sectors of the UK economy.’  It highlights three markets of particular significance, hospitality, healthcare and manufacturing, concluding that without the support of the textile services industry they would face insurmountable problems.  Yet the long-term sustainability of textiles services in the UK is under considerable threat and action is needed if it is to survive. 

The research was commissioned by TSA, the Textile Services Association, and was carried out in 2020.  The key problems it highlighted are dramatically rising costs, downward pressure on prices and severe staff shortages.  However, since then the industry has suffered even more setbacks and its position is even more precarious.  “Brexit, the pandemic and escalating fuel costs have amplified the issues to a catastrophic extent,” says David Stevens, CEO of the TSA.  “Without serious price rises for customers and government support – at the very least in terms of access to the EU labour market – there is a real risk that many textile services companies will go out of business.” 

Textile services encompass the supply, rental, laundering and maintenance of textiles.  It ranges from bedding and towelling in hotels; to PPE and workwear in factories; to surgical, pharmaceutical and high-care food workwear; to mats, roller towels and washroom services in a wide range of sectors.   Each week the industry processes 53 million textile items to end users in the UK. 

The report estimates that the textiles services industry contributes a total of £1.3billion in GVA to the UK economy and £190million to the Exchequer, while supporting 28,000 FTE jobs.  It notes that hospitality is dependent on the industry, since the provision of clean, fresh linen is fundamental to their business.  Just one hotel with 100 bedrooms will get through 750 pieces of linen per day.  Similarly in manufacturing, the report says production lines would come to a standstill within three days of not receiving new workwear.  Meanwhile, healthcare and social care can’t function safely without bedlinens, surgical gowns and patient wear washed to very high specifications.  

Aside from those three key sectors, as the report points out, ‘the textiles services industry sits behind practically every sector in the UK economy.’ 

“If commercial textiles services ceased to operate, many UK businesses, industries and sectors would grind to a halt,” says Stevens.  “We continue to press the Government for help, but so far they continue to ignore us, despite organisations like UKHospitality and NHSI supporting our arguments.” 

The Hatch Regeneris research, ‘The Economic Value of the Textile Services Sector to the UK Economy,’ is available to download at, from the TSA publications section in the documents library. 

If you have any queries, please do not hesitate to get in touch with us either via email or phone: 


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